computer games forum

So, I had no problem at all playing the trial version of the game. However, when I bought and downloaded the full version, it wouldn't run at all. I get this error when I try to run the downloaded file: "The version of this file is not compatible with the version of Windows that you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher." I am running Windows 7.

What's really frustrating is that the trial worked just fine. I'd like to either know how to fix this or, you know, get a refund.

I'm going to check with the programmer and will let you know shortly, since the game in general is compatible with windows 7. Going to contact you with email since is faster

Thanks for your speedy and helpful response! Definitely the best customer service I've ever had for a game.

You're very welcome!