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Raine009
I'm trying to use the demo but I keep getting a error about runtime errors and the the game asking runtime to terminate it in a unusual way.



I have windows 7 64bit.
jack1974
Hello,

what kind of message you get? usually the games output a traceback.txt or some other .txt message in the game folder containing some info about why the game crashed. If you can find it and post here could check where is the problem.

Another thing you can try, hold down the SHIFT key while the game starts and you should see a menu to use OpenGL or Software Rendered. OpenGL is the default, but if you haven't updated the driver you might have better results using Software mode.
Raine009
Sorry about the double threads. I'm not used to the moderator approval thing. :oops:



According to windows this was my issue:



Problem signature:

Problem Event Name: APPCRASH

Application Name: Planet Stronghold.exe

Application Version: 0.0.0.0

Application Timestamp: 4918019c

Fault Module Name: PYTHON26.DLL

Fault Module Version: 2.6.5150.1013

Fault Module Timestamp: 4ba3e3f1

Exception Code: 40000015

Exception Offset: 000553de

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Information 1: e6a9

Additional Information 2: e6a9c33c8d30109444e1ec52bdc4235d

Additional Information 3: e52a

Additional Information 4: e52a8c1d186a0f9a168666ea8d163e80



Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409



If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt




The most I got was a log that mentioned


Ren'Py 6.12.0e

running on Windows-post2008Server-6.1.7600



Windowed mode.


Didn't seem overly helpful.



I don't think my computer wants to play nice with the newer version of renpy. The older games using it (like Bionic Heart and Date Warp) work just fine. But the newer ones (Planet Stronghold, Always Remember Me) all of them have the same crash.
jack1974

I don't think my computer wants to play nice with the newer version of renpy. The older games using it (like Bionic Heart and Date Warp) work just fine. But the newer ones (Planet Stronghold, Always Remember Me) all of them have the same crash.

Ah that's interesting. There is a newer version of Ren'Py that I didn't use because was still alpha, maybe that one could work. I'll ask Ren'Py coder about this problem since I really don't know what it could be! thanks



edit: in the game directory there isn't any other .txt file? like renpy.log or opengl.txt or something else?
Raine009

Ah that's interesting. There is a newer version of Ren'Py that I didn't use because was still alpha, maybe that one could work. I'll ask Ren'Py coder about this problem since I really don't know what it could be! thanks



edit: in the game directory there isn't any other .txt file? like renpy.log or opengl.txt or something else?


No problem.



No there's just the plain log.txt with the stuff I posted.
jack1974
Hmm thanks, only Ren'Py coder can solve this :( he recently released an update so maybe that could fix the problem.

Have you tried holding SHIFT key?
Raine009
Holding shift doesn't help.



Don't worry too much about it. I don't mind waiting.
jack1974
Hmm well I asked the coder and he said that really that could be anything, since the game crashes on startup - which is something very unusual! I try some random suggestions:

- Do you have any antivirus or other programs running? try disabling them maybe

- Did you download it directly from my site? sometimes other sites mirror older versions. In any case trying to reinstall it in another folder could work

- Have you tried running it "as administrator"? usually shouldn't be needed, but worth trying :)

- You said old games works. Can you do a test and download Vera Blanc and see if that one runs? it uses same version of Renpy but with some slight differences
Raine009
Hmm well I asked the coder and he said that really that could be anything, since the game crashes on startup - which is something very unusual! I try some random suggestions:

- Do you have any antivirus or other programs running? try disabling them maybe

- Did you download it directly from my site? sometimes other sites mirror older versions. In any case trying to reinstall it in another folder could work

- Have you tried running it "as administrator"? usually shouldn't be needed, but worth trying :)

- You said old games works. Can you do a test and download Vera Blanc and see if that one runs? it uses same version of Renpy but with some slight differences


Turning off my antivirius and non-essential programs didn't help.



I did download directly from your site. And running as administrator I tried as well.



Vera Blanc works perfectly.



Ah Vista. You just love being fickle.



Edit: Just to test some more I download the 6.12? version of Renpy. While I can run it I can't run the tutorial because I get the same exact error. (the error also peroidically pops up while I'm trying to use it). I'm pretty sure it's the newer version of renpy my comp doesn't like at this point.
jack1974
Hm I have an idea maybe, can you go in planet stronghold installation and delete the various .py files you see? not .rpyc, only the .py files. If I'm right it should start and maybe give you an error but a different one, but in this case I think I know what to do.

edit: just saw your new post :x I think is really something with Ren'Py then, but is strange since I have no other reports of problems with your system configuration :|



Is strange because seems the problem is in python DLL module... I suppose you don't have another python version installed, right?
jack1974
Another (possibly stupid) try: maybe run the app in "compatibility mode" ? :mrgreen:

Otherwise you could ask on the official renpy forums for help? I'm sorry but don't know what else I can do :(
Raine009
Well this happened.


The logfile 'C:\Program Files (x86)\Planet Stronghold\Planet Stronghold.exe.log' could not be opened: [Errno 13] Permission denied: 'C:\\Program Files (x86)\\Planet Stronghold\\Planet sTronghold.exe.log'


After I deleted all the .py files.



I'll try asking on the renpy forums. Could you give me a link?



It's fine. Vista always gives me trouble and this is par for course.



Edit: And compatibility just makes the error screen take longer to reach I still can't play the game at all. (game crashes before it starts).
jack1974
Hm weird. But my idea of deleting the .py files doesn't matter anymore since you couldn't even run the renpy tutorials.

The official support forums are: http://lemmasoft.renai.us/forums/viewforum.php?f=32

If you want you can mention my game name / site since they know me there, and explain your problem! hopefully someone can help, at this point I'm curious to know what's the problem too.
Raine009
Hm weird. But my idea of deleting the .py files doesn't matter anymore since you couldn't even run the renpy tutorials.

The official support forums are: http://lemmasoft.renai.us/forums/viewforum.php?f=32

If you want you can mention my game name / site since they know me there, and explain your problem! hopefully someone can help, at this point I'm curious to know what's the problem too.


Ugh. They blacklisted my IP address and I can't get it unblacklisted. :/ Fabulous.



I didn't spam...maybe this is because this is my college's Internet.
jack1974
lol weird! yes I think must be because you're accessing from college, I had no problems like that before.
Raine009
lol weird! yes I think must be because you're accessing from college, I had no problems like that before.


Hm. Have others got the new version of Renpy to work on vista 64 home? Because if so I really would like to know what's wrong. :/



And this dll file...I opened it in notepad and got this


・ 壺 ー・ ハ・ 粐 枻 ・ ・ 4・ H・ T・ h・ v・ 後 ヲ・ セ・ ヨ・ ・ ・ ・ ・ 4・ D・ R・ h・ ~・ 蝉 ・ ョ・ タ・ フ・ ゙・  ・ &・ 6・ L・ Z・ t・ 悟 懷 イ・ セ・ ネ・ ヤ・ 趺 

・ ・ (・ 4・ @・ R・ l・ z・ 域 匁 「・ ー・ タ・ ミ・ ゙・ ・ ・ ・ ・ .・ <・ N・ `・ p・ ら 千 、・ イ・ タ・ ミ・ 蓍 

・ *・ >・ N・ d・ t・ 郁 倩 ィ・ ク・ ヨ・ 跖 ・ ・ ・ *・ F・ d・ x・ 宣 ク・ メ・ ・ ・ ・ 0・ J・ Z・ l・ ~・ 殊 樓 ー・ ツ・ ヤ・ 跛 ・ ・ "・ 2・ v皂x」yUx-ハXxSヲYxハ5Zx 1#UxmヌXx・x ホ=1G ) ミ ミ CorExitProcess m s c o r e e . d l l runtime error

TLOSS error

SING error

DOMAIN error

R6034

An application has made an attempt to load the C runtime library incorrectly.

Please contact the application's support team for more information.

R6033

- Attempt to use MSIL code from this assembly during native code initialization

This indicates a bug in your application. It is most likely the result of calling an MSIL-compiled (/clr) function from a native constructor or from DllMain.

R6032

- not enough space for locale information

R6031

- Attempt to initialize the CRT more than once.

This indicates a bug in your application.

R6030

- CRT not initialized

R6028

- unable to initialize heap

R6027

- not enough space for lowio initialization

R6026

- not enough space for stdio initialization

R6025

- pure virtual function call

R6024

- not enough space for _onexit/atexit table

R6019

- unable to open console device

R6018

- unexpected heap error

R6017

- unexpected multithread lock error

R6016

- not enough space for thread data



This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information.

R6009

- not enough space for environment

R6008

- not enough space for arguments

R6002

- floating point support not loaded

Microsoft Visual C++ Runtime Library



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jack1974
The DLL is normal :)

I have Vista 32-bit and here works. I suppose other people have vista 64-bit. I think must be something in your PC configuration, even if I don't know what :?
Raine009
The DLL is normal :)

I have Vista 32-bit and here works. I suppose other people have vista 64-bit. I think must be something in your PC configuration, even if I don't know what :?


Yeah it has to be something.



Ah well.
JangoOmega
Hi all,



I dont know if this has been resolved or not but I thought I'd chime in. After hearing nothing but good news about this game (and some other games too) I purchased the game this afternoon. Unfortunatly I got the same problem as Raine009. Im not sure what to do. I try'd getting an anwser over at the Ren'py forums, but I dont even know where to start over there.



I checked the game directory for thoses .txt file but I only found a log.txt as before. It was difference to the one Raine009 posted.
[code]
Fri Dec 02 22:09:09 2011
Windows-post2008Server-6.1.7600
Ren'Py 6.13.7.1646


Couldn't import angle renderer:
Traceback (most recent call last):
File "C:\Program Files\Winter Wolves\Planet Stronghold\renpy\display\core.py", line 1256, in make_draw
File "renpy\angle\gldraw.pyo", line 12, in <module>
File "renpy\angle\gldraw.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Unknown renderer: {0}.format(name)

Windowed mode.[/code]


Maybe this will help get to the bottom of the problem?





-J Omega
jack1974
The error above means you tried running it in DirectX but you don't have DirectX9 installed. In the game folder, there's a subfolder called "lib" with a dxwebsetup.exe. Run it, it's the microsoft DirectX installer, after you finish installing it you should be able to play. Alternatively you can try holding shift BEFORE starting the game, start it and keep it hold down and you should see a menu, try picking OpenGL.